Mart Multi Solution ("we", "us", "our") operates a digital payments, recharge, bill payment and local marketplace platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, such as your name, mobile number, email address, and KYC documents, along with transaction data generated when you use recharge, bill payment, wallet, marketplace or referral features.
2. How We Use Information
- To process recharges, bill payments, wallet transfers and marketplace orders
- To verify your identity and prevent fraud
- To provide customer support and respond to enquiries
- To communicate updates, offers and referral rewards
- To operate vendor, publisher and advertiser programs
3. KYC & Identity Verification
Certain wallet features require Know Your Customer (KYC) verification. Documents submitted for KYC are used solely for identity verification and regulatory compliance, and are stored securely.
4. Data Sharing
We share information with payment processors, utility and telecom partners, and verified vendors only as needed to complete your transactions. We do not sell your personal information to third parties.
5. Cookies & Tracking
Our website and app may use cookies and similar technologies to remember preferences, keep you signed in, and understand how our services are used.
6. Data Security
We apply encryption, access controls and monitoring to protect your data. While no system is completely immune to risk, we continuously work to safeguard your information.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law and any regulatory retention requirements for financial transactions.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website.
9. Contact Us
For privacy-related questions, contact us at support@multipaymart.com or visit our Contact page.