This Refund Policy explains when and how refunds are processed for Mart Multi Solution's recharge, bill payment, wallet and marketplace services.
1. Recharge & Bill Payments
If a recharge or bill payment fails after your amount is debited but the operator or utility does not confirm the transaction, the amount is automatically reversed to your Mart Multi Solution wallet, typically within 24–72 hours.
2. Wallet Refunds
Amounts reversed for failed transactions are credited back to your Mart Multi Solution wallet balance. Wallet balance can be used for any future recharge, bill payment or marketplace order.
3. Marketplace Orders
Refunds for grocery, food, fashion or medicine orders depend on the individual vendor's cancellation and return policy, shown at checkout. Approved refunds are credited to your Mart Multi Solution wallet.
4. Non-Refundable Cases
- Successfully completed recharges, bill payments or ticket bookings
- Orders cancelled after a vendor has already dispatched them
- Promotional or referral wallet credits, once used
5. How to Request a Refund
If you believe you're owed a refund, contact our support team through the Support Center or Contact page with your transaction details, and we'll investigate promptly.